Privacy Policy

Last updated: April 10, 2026

At Winz, we are committed to protecting your privacy and maintaining the highest standards of data protection in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our online gaming platform.

Information We Collect

We collect personal information necessary to provide our gaming services and comply with Australian gambling regulations. This includes personal identity data such as your full name, date of birth, residential address, and government-issued identification for age verification and account creation. We also collect financial information including bank account details, payment card information, and transaction records for payment processing and anti-money laundering compliance. Additionally, we gather technical data such as IP addresses, device information, and cookies for security and platform optimization, as well as gaming activity data including betting patterns, game preferences, and session duration for service personalization and responsible gambling monitoring.

How We Use Your Information

Your personal information is processed for legitimate business purposes essential to operating a licensed online gaming platform in Australia. We use your data for account management and user authentication, identity verification and age confirmation to prevent underage gambling, and processing deposits, withdrawals, and other financial transactions. We also utilise your information to comply with Australian anti-money laundering laws, taxation requirements, and gambling regulations administered by state and territory authorities. Additionally, we monitor gaming behaviour for responsible gambling purposes, implement fraud prevention and security measures, and provide customer support services.

Information Sharing

We may disclose your personal information to regulatory authorities when required by law, including AUSTRAC for anti-money laundering compliance, Australian taxation authorities for reporting purposes, and state gambling regulators for licence compliance. We may also share information with law enforcement agencies when legally required or necessary to investigate suspected illegal activities, fraud, or violations of our terms of service. Information is shared only to the extent permitted or required by Australian law.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption protocols and access controls to ensure confidentiality and integrity. We maintain strict internal policies regarding data handling and regularly review our security practices to identify and address potential vulnerabilities. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Your Rights

Under Australian privacy legislation, you have the right to access your personal information and obtain details about how it is processed by Winz. You may request correction of inaccurate or incomplete personal information, and you have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached. You may also request restriction of processing for specific purposes, withdraw consent for non-essential data processing, and obtain information about our data sharing arrangements and third-party recipients.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, and analyse platform usage patterns. These technologies help us improve our services, prevent fraud, and deliver personalised content. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our privacy team at [email protected]. We will respond to your enquiry within the timeframe required by Australian privacy legislation.